IG Group System-wide Outage Now Resolved | Wibest Broker

IG Group clients have reported problems using their trading terminals. Several users complained about problems logging into, or using the broker’s platforms on Thursday. There were also complaints about reaching their help phone lines. 

According to some traders, the problem had been resolved with their broker. But they were still unable to specify what the issue was. They said that their platforms were only experiencing temporary outages in the afternoon.

They were experiencing technical issues and some clients were unable to log into their trading platform and apps.

No other brokerages have reported a similar outage at the time it occurred.

IG group posted on Twitter, saying that all issues are now resolved. Clients should be able to log in and access the platform. It also advised clients who still encounter issues to refresh and try to login again.

IG Group Responds to Worried Customers’ Tweets

The IG Group staff continued to respond via their social channels. They assisted worried customers who tweeted that they could not log in to their accounts yet.

System-glitches that keep clients from trading on historic market moves are becoming widespread and common. Earlier in March, the Robinhood investment app experienced a system-wide outage, and their clients had difficulties accessing their accounts. 

They had issues with their accounts over two consecutive days due to higher-than-usual trading volumes.

The lack of access and trouble with trading also comes during a stressful period. This is true for other US brokers such as Fidelity, TD Ameritrade, and Charles Schwab. They have experienced similar issues in March also amid heavy trading volumes.

It is not only retail platforms that were affected by these factors, as two trading platforms failed at JPMorgan Chase & Co. in April. This was when the financial markets were in chaos.

The US bank described an outage that rendered its wealth-management clients unable to trade. This was during a massive stock sell-off. 

However, issues cropped up again with its institutional stock-trading platform, which also experienced a system-wide outage during the same day.