Some Tesla customers in Florida and California have reported delivery delays of weeks or months. Thus, leaving them to rely on borrowed automobiles, expensive rentals, and ride-hailing apps while they wait.
Tesla acknowledged Model S delays earlier this year. But the Model Y, Tesla’s crossover SUV, and the most popular vehicle in North America are also having delivery issues. The ongoing delays indicate that Tesla is still dealing with the “delivery logistical hell” that Elon Musk alluded to in 2018 as the company ramps up vehicle production. According to a Tesla sales representative in California, sales and delivery personnel do their best to answer angry customers’ inquiries. Still, they do not have enough information from higher-ups or the Tesla factory in Fremont, California, to do so precisely. Because they were not authorized to speak to the press about company concerns, this person requested anonymity.
According to the employee, a colleague in another state resigned after managers threatened to terminate him last quarter because he “broke the chain of command” by emailing CEO Elon Musk.
The Dates Continue to Slip
Steve Salem, an amused Tesla customer, bought a long-range all-wheel-drive Model Y with luxury interior and silver metallic paint on May 31. He’d test-driven the car outside of New York City. He then called it online, arranging to pick it up in Los Angeles, where he’d shortly be living.
According to documents and chats he supplied with CNBC, Tesla’s website initially said that a Model Y would be available in 4 to 8 weeks. Thus, putting the late end of his anticipated delivery window around the week of July.
After submitting his order online and paying a $100 non-refundable charge, the Tesla website displayed a revised anticipated delivery window with August 10 as the latest potential delivery date. Salem claims he received no apologies from sales workers. He didn’t even get email alerts with each update as the dates in his Tesla account continued to alter. If Tesla cannot commit to a delivery date, Salem stated that he might order a Ford Mach-E. Or he could revert to a high-performance internal combustion engine vehicle. The Model Y intended to be his first battery-electric vehicle.
This consumer, who wished to remain anonymous to avoid social media disputes, had a similar experience to Salem.
Electric Mercedes 450 EQS
Tesla delayed the delivery date to the end of the third quarter. This ranged from September 21 to September 30, he told CNBC on August 10.
Last week, he went to a Mercedes store, configured, and purchased an all-electric Mercedes 450 EQS with no deposit required. The salespeople there informed him that he would have a price quote and vehicle identification number by late September and take delivery in November.
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