How WhatsApp Plans to Improve its Reputation

WhatsApp: WhatsApp messenger application icon on smartphone screen close-up.

Modern technologies revolutionized the world, but they also created issues connected with personal information. It is no secret that WhatsApp is trying to reassure its users that everything is under control and there is no need to worry about personal information. It is worth mentioning that, Facebook-owned messaging service started posting Status messages to users regarding its commitment to privacy.

WhatsApp wants to deal with the misinformation as well as confusion about its recent update. The messaging service wants people to know that it can not see their personal messages. As a reminder, messages are protected by end-to-end encryption.

People should take into account that the messages are part of a larger effort from Facebook-owned messaging service. One of the most famous messaging services wants to dispel misperceptions about an upcoming update to its privacy services. It is worth mentioning that the purpose of the update is to explain how businesses that use WhatsApp for customer service may store logs of their chats on Facebook’s servers. As a reminder, the messaging service previewed the changes to business chats in November.

Unfortunately, Facebook is no stranger to scandals and it makes sense that WhatsApp’s new privacy policy attracted attention. Importantly, users misinterpreted the changes to the privacy policy to mean the messaging service would require sharing sensitive information with Facebook.

WhatsApp and its new privacy policy

As stated above, the Facebook-owned messaging service is working hard to restore the trust of its users. However, it won’t be easy to reach this goal in a short period of time. Hopefully, the company pushed back the date the new privacy policy will take effect in May instead of February.

Importantly, the company released a statement and clarified its position. According to this statement, the update does not change WhatsApp’s data-sharing practices with Facebook. Moreover, it does not impact how people communicate with family members or friends wherever they are in the world.

People are still leaving WhatsApp. Interestingly, Signal, as well as Telegram, have both recently seen a surge in new users. Based on the information provided by Telegram, it added the ability for users to import that chat history from WhatsApp.

Facebook-owned messaging service should work with customers to avoid such cases. Otherwise, it will be more difficult to cope with such challenges in the future. Moreover, social media giants such as Facebook should work with authorities to protect the rights of users.

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